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How loanpay99 Handles Your Personal Information

When you open an account with us, you share personal details — your name, contact number, and payment wallet identifiers like bKash, Nagad or Rocket. This policy explains exactly what we collect, why we hold it, and what rights you have over it.

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HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply layered security across every part of the account and payment flow. SSL encryption covers all data in transit — from the moment you enter your bKash number to when a Nagad withdrawal confirmation is sent. Internally, access to your personal records is restricted to staff with a direct operational need. We review those access permissions regularly and log every query made against your account file.

Cookie Use We use session and preference cookies to keep you logged in and remember your language settings. We do not use advertising cookies that track you across unrelated third-party websites.

Account Security Login events trigger OTP verification to your registered mobile number. Any change to your linked bKash, Nagad or Rocket wallet requires a fresh verification step before it takes effect.

Data Retention We keep your account data for as long as your account is active and for the period required by applicable rules. Once that window closes, records are deleted or anonymised rather than archived indefinitely.

Requesting Changes You can ask us to correct inaccurate details or close your account at any time through live chat or the privacy request form in Account Help. We confirm each completed action by email.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review what data we hold, correct an error, or ask us to delete your account information, our support team handles privacy requests directly. You can reach us through the channels below. We aim to acknowledge your request and provide a clear response path — the exact timeline depends on the nature of the request and any legal retention obligations we are required to meet.

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Live Chat

Start a live chat session from your account dashboard to raise a privacy request. Our team will log it and follow up within the same session or via email.

Email Support

Send your privacy query to our support email address listed in your account settings. Include your registered mobile number so we can locate your account record.

Account Help Centre

The Account Help section inside your member area includes a dedicated privacy request form. Submit it there and a support agent will pick it up directly.

What We Collect and Why It Matters

loanpay99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information you provide directly when creating your account — full name, email address, mobile number, and the payment method you link (bKash, Nagad or Rocket wallet numbers fall under this). We also collect transactional data each time a deposit or withdrawal is processed through

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those rails, so our verification team can match payments to the correct account holder. Device data — browser type, IP address, and session timestamps — is gathered automatically when you access our platform via mobile or desktop. This helps us detect irregular login patterns and protect
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your account from unauthorised access. We do not sell your personal information to third-party advertisers. Data shared with payment processors is limited strictly to what is needed to complete your transaction. Where local law in Bangladesh requires us to retain records for a defined period, we
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comply; outside those requirements, we delete data that no longer serves a clear operational purpose. If you use Rocket or Nagad for withdrawals, the wallet number you submit is passed only to that processor and is not stored beyond the transaction window. Your eligibility to use
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our platform and the scope of applicable data rules depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at loanpay99

These are the questions we hear most from account holders in Bangladesh about how their personal data is managed, stored and accessed on our platform.

We collect your name, mobile number, email address and the wallet identifier you link — bKash, Nagad or Rocket. Device and session data is also logged automatically for security purposes.

Your wallet number is passed only to the relevant payment processor to complete your transaction. It is not sold, rented or shared with advertisers or unrelated third parties under any circumstances.

We retain records for the period required by applicable rules in your eligible region. After that mandatory window, your data is deleted or anonymised. We do not hold it beyond operational or legal necessity.

Yes. Submit a deletion request through the privacy form in Account Help or via live chat. We process it subject to any retention obligations we are legally required to meet first.

Contact support through live chat or email with your registered number and the correction you need. We verify your identity before updating any sensitive field like a linked Rocket or bKash number.

We use session and preference cookies to keep your account functional. We do not run advertising-tracker cookies. You can manage cookie preferences through your browser settings at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How loanpay99 Handles Your Personal Information

Data Handling, Cookies and Account Security

Reach Us About Your Privacy

Live Chat

Email Support

Account Help Centre

Common Questions About Your Privacy at loanpay99

01 What personal data does loanpay99 collect when I open an account?

02 Is my bKash or Nagad wallet number shared with anyone outside loanpay99?

03 How long does loanpay99 keep my account data after I close my account?

04 Can I ask loanpay99 to delete my personal information?

05 How do I correct wrong details on my account — for example, a wrong mobile number?

06 Does loanpay99 use cookies, and can I control them?

Privacy Policy

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